We accept PayPal, Visa, Mastercard, Shop Pay, Apple Pay, Google Pay, American Express Amex, Klarna, Discover, Diners Club, Bancontact, iDEAL,
FAQs
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
For more information you can read our return policy or contact us.
Ordering and delivery
- How long after I order can you ship it out?
- Once shipped, how long till I get it?
- Can I track my order?
- What countries do you ship to?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
How long after I order can you ship it out?
Generally we ship orders within 2 to 4 biz days after you place the order.
Once shipped, how long till I get it?
Delivery usually takes 7 - 14 biz days, depends on the country and shipping carrier.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, After your order has shipped, you will receive a shipment confirmation email with your tracking number. Copy the tracking number and click on Order Tracking to track, or Contact us.
What countries do you ship to?
We ship to:
- USA
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at our contact page just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via our contact page , we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
Returns
- Can I return if I don't like it?
- Can I return or exchange an item?
- How do I return an item?
- What do I do if I lose my return note?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return if I don't like it?
Absolutely! If you are not 100% satisfied, we offer a 14 days return period. See Refund Policy for details.
Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.
How do I return an item?
Please contact our customer service team via our contact page. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. Please read our return policy for more information
What do I do if I lose my return note?
We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via our contact page with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take 5 -10 business days for your bank or credit card provider to process the refund into your account, or onto your card.